Infotuition Series: Six Steps to Slow Knee-Jerk Decisions

Have you ever worked with a knee-jerk decision-maker?  You know the ones, they shoot from the hip without considering everything that they should. I have bad news. You, too, are a knee-jerk decision-maker and so am I. Let’s talk about the six steps to turn knee-jerk decisions into more productive decision-making styles. read more

Three Tips from a Tea Kettle: How to Reframe an Over-Reaction into a Considered Response

There it is – a tea kettle. Shiny and copper.  It sits quietly until the heat is on. Suddenly, unexpectedly, it erupts, “Eeeeeeeeee!”

There you are. Sitting quietly at home or at work doing what you’re doing.  Something happens – a cross word, a sideways glance, an awkward situation – and you erupt. It may not be a loud “Eeeeeee” (Or maybe it is. I won’t judge.), but you over-react and your reaction doesn’t serve you or the situation. What can you learn from the tea kettle read more

Get Noticed & Get Promoted Podcast Series: Communication Skills that Reflect on You

In this podcast we’ll discuss reflective communication skills. There is no greater skill for getting noticed and getting promoted than excellent interpersonal communication skills. It comes back to what Stephen Covey said, “Seek first to understand then to be understood.” When you seek first to understand, you need to become a reflector. As a reflector, you reflect, as a mirror reflects, others’ ideas and, in some cases, their emotions. Learn more here. read more

Are Your Decision-Making Habits Feeding Your Organization

I’m intrigued but not surprised. The a-ha moment happened as I discussed the pitfalls of over-thinking with a group of 70 transportation leaders. It could have been any group of leaders. Perhaps it is evident: Leaders develop good and bad decision-making habits and so do organizations. I work with individual leaders to develop their capacity for balanced decision-making.  But, organizations also develop habits – ways of relating or responding – that may be productive or not.  The read more

Four Ways Leaders Use Intuition

Four Ways Leaders Use Intuition


Think, think, think. We live in a culture that values thinking. We have big thinkers, deep thinkers, creative thinkers, out-of-the-box thinkers. There are think tanks and a sculpture called, The Thinker. We think out loud; we think to ourselves and then we think nothing of it. And, if you put your thinking cap on, you realize that we give little value to the role of feelings in leadership. And yet, interviews with over seventy leaders confirm that you can’t think your way read more